Bank giving us the runaround what can we do to expedite the process?

We had a creditor wrongly put a freeze on our bank account, we got it undone, had the court order. It was signed sealed delivered. We were told to take it to our local branch so they can start the process. We were told by the lawyer and branch it would be a 1-2 days process. The branch took the paper work and sent it to the legal department of the bank. Its now been over a week, and every time we call they give us the run around. We have been without money for almost 2 weeks, and need the account unlocked now. Now the bank's legal department won't let us to talk to anyone but some jerk who won't give us any info and has pretty much told us "tough luck". They have the court order in their possession and have told us they have seen it. From what they have told us its sitting on someones desk for approval from a bank lawyer.. But its a court order.. with a court seal! What needs to be evaluated? It seems to me they are just picking they nose and taking their sweet time.. what can we do? Is there anything in our legal limits to speed the process and see to they release the account ASAP? Or that we can talk to someone else but this jerk of a supervisor? We have nothing now.. we are on the brink of losing everything because the banks refusal to release the hold.